Help

KeepSpace Support

Need help with a scan, cleanup, or cloud backup? Tell us what happened and we’ll help you find the next step.

Check the basics

Confirm that KeepSpace has access to the photos you selected, that your device has free space, and that your network meets your Wi-Fi-only setting.

If a provider connection expires, disconnect and reconnect it from Settings → Cloud, then retry the failed item.

Open a support request with the app version, device model, operating-system version, and a short description of the issue.

Open support request Never include private photos, OAuth tokens, passwords, recognized text, or precise location information in a public request.